Refund Policy

1. Refund Eligibility

ByteAsk offers refunds for subscription services under specific circumstances. Refund requests must be submitted within 30 days of the initial purchase or renewal date.

2. Eligible Refund Scenarios

Refunds may be granted in the following situations:

• Service not delivered as described
• Technical issues preventing service usage that cannot be resolved
• Duplicate charges or billing errors
• Service cancellation within the refund period

3. Non-Refundable Items

The following are not eligible for refunds:

• Services used beyond the refund period
• Custom development or implementation services
• Third-party fees or charges
• Services terminated due to violation of terms of service

4. Refund Process

To request a refund:

1. Contact our support team at contact@jbplservices.com
2. Provide your account information and reason for refund
3. Allow 5-10 business days for processing
4. Refunds will be issued to the original payment method

5. Processing Time

Refund requests are typically processed within 5-10 business days after approval. The time it takes for the refund to appear in your account depends on your payment method and financial institution.

6. Partial Refunds

In some cases, partial refunds may be issued based on the duration of service usage, remaining subscription period, or specific circumstances of the refund request.

7. Subscription Cancellations

Canceling your subscription will stop future charges but does not automatically entitle you to a refund for the current billing period. Refunds for canceled subscriptions are subject to the terms outlined in this policy.

8. Disputes

If you are not satisfied with our refund decision, you may contact us to discuss your concerns. We are committed to resolving all disputes fairly and promptly.

9. Contact Information

For refund inquiries or requests, please contact us at contact@jbplservices.com